Privacy Policy

1. Information We Collect

We may collect personal information when you browse our website, make an inquiry, request a quotation, reserve or rent a vehicle, contact us through WhatsApp, email, telephone, or a contact form, or otherwise interact with our services.

This information may include:

• Full name

• Email address

• Mobile/telephone number

• Country of residence or nationality where required

• Date of birth where required for rental eligibility

• Residential or contact address

• Driving licence information

• Passport, Emirates ID, visa, or other identification information where required

• Booking and rental details

• Selected vehicle

• Pick-up and drop-off information

• Rental dates and duration

• Payment and transaction information

• Security deposit information

• Communications with our customer service team

• Information you voluntarily provide in forms, messages, or inquiries

We may also collect technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited, referring website, approximate location based on IP address, and website interaction information.

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2. Driving Licence and Identification Documents

To provide vehicle rental services and comply with applicable requirements, we may request copies or details of documents such as your:

• UAE or international driving licence

• Passport

• Emirates ID

• Visit visa or residence visa, where applicable

We use these documents primarily to verify your identity, determine rental eligibility, process your rental agreement, meet legal or regulatory requirements, and protect against fraud.

We take reasonable measures to protect identification documents against unauthorized access, disclosure, alteration, or misuse.

 

3. How We Use Your Information

We may use your personal information to:

• Process vehicle reservations and rental requests

• Confirm vehicle availability

• Prepare and manage rental agreements

• Verify your identity and driving eligibility

• Process payments, deposits, refunds, and invoices

• Arrange vehicle delivery and collection

• Communicate with you about your booking

• Provide customer support

• Respond to inquiries and quotation requests

• Send booking confirmations and service-related notifications

• Handle vehicle damage, fines, tolls, insurance matters, or other rental-related issues

• Prevent fraud and unauthorized transactions

• Improve our website and customer experience

• Analyze website usage and performance

• Maintain business and accounting records

• Comply with applicable legal and regulatory requirements

• Establish, exercise, or defend legal claims

• Send marketing communications where permitted and where any required consent has been obtained

We do not use your personal information for purposes incompatible with those for which it was collected unless permitted or required by applicable law.

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4. Payments

Payments may be processed through third-party payment service providers.

Depending on the payment method, payment providers may collect information such as your card details, billing information, and transaction information.

We generally do not directly store complete payment card information when payments are processed securely by a third-party payment provider.

Payment providers process information according to their own privacy policies and security practices.

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5. Security Deposits

Depending on the vehicle and rental terms, we may collect or authorize a security deposit.

Information related to the deposit may be retained for the period reasonably necessary to process potential charges associated with the rental, including vehicle damage, traffic fines, toll charges, fuel charges, late returns, or other amounts permitted under the rental agreement.

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6. Traffic Fines, Tolls and Rental Charges

During or following a rental, we may process information relating to:

• Traffic fines

• Salik or other road tolls

• Parking charges

• Vehicle damage

• Fuel charges

• Late-return charges

• Additional mileage

• Administrative fees

• Other charges arising under your rental agreement

Where necessary, your information may be shared with relevant government authorities, insurers, payment providers, service providers, or other authorized parties for these purposes.

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7. WhatsApp and Other Communications

If you contact us through WhatsApp, telephone, email, social media, or another communication platform, we may collect and retain information associated with that communication.

This may include your name, telephone number, messages, attachments, booking information, and other information you choose to provide.

WhatsApp and other third-party communication services may independently process information according to their own privacy policies.

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8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, measure performance, and support marketing activities.

These technologies may collect information such as your browser, device, IP address, pages viewed, time spent on the website, interactions, and referring source.

Where required, you can manage non-essential cookies through the cookie consent options provided on our website.

You can also control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

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9. Analytics and Advertising

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, Meta/Facebook, or similar platforms.

Depending on our configuration and your consent choices, these services may receive information about interactions with our website to help us understand website performance, measure advertising effectiveness, and improve our marketing.

Third-party providers process information according to their respective privacy policies.

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10. How We Share Your Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties involved in operating our business or providing your rental, including:

• Payment processors

• Banks and financial institutions

• Insurance providers

• Vehicle maintenance and recovery providers

• Delivery and collection personnel

• IT and website service providers

• Cloud hosting providers

• Customer communication platforms

• Analytics providers

• Accounting and professional advisers

• Government authorities

• Police or law-enforcement authorities

• Traffic and transport authorities

• Courts or regulatory bodies

Service providers are expected to process information only as necessary to perform the services for which they have been engaged, subject to applicable contractual and legal requirements.

We may also disclose information where required by law or where reasonably necessary to protect our rights, property, customers, vehicles, employees, or others.

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11. International Data Transfers

Some of our technology providers or service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take appropriate measures as required by applicable law to protect that information.

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12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing rental services, maintaining business and financial records, resolving disputes, handling fines or claims, preventing fraud, and satisfying legal, regulatory, accounting, tax, or reporting requirements.

Different categories of information may therefore have different retention periods.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

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13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, alteration, destruction, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive information through unsecured communication channels unless necessary.

 

14. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have rights regarding your personal information, including the ability to request:

• Information about how your personal data is processed

• Access to certain personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of personal information in certain circumstances

• Restriction or objection to certain processing

• Withdrawal of consent where processing is based on consent

• A copy or transfer of certain information where applicable

Some information may need to be retained despite a deletion request where we have a legal, regulatory, contractual, fraud-prevention, dispute-resolution, or other lawful reason to retain it.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before completing a request.

 

15. Marketing Communications

Where permitted, we may send information about our vehicles, promotions, special offers, or other services.

You can opt out of marketing communications at any time by using an unsubscribe mechanism provided in the communication or contacting us.

Opting out of marketing does not prevent us from sending necessary communications relating to an active booking, rental, payment, or customer service request.

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16. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms, maps, payment providers, and communication services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

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17. Children's Privacy

Our vehicle rental services are not intended for children.

We do not knowingly collect personal information from children for the purpose of renting vehicles to them.

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18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

We encourage you to review this Privacy Policy periodically.

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19. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact us:

Fast Wheels Rental
Website: [www.fastwheelsrental.com]
Email: info@fastwheelsrental.com
Phone: +971 52 325 5454
Address: Dubai, UAE